Case Study

Ollie and Darsh, Liverpool

www.ollieanddarsh.co.uk

Ollie and Darsh started working with Dental IT in 2008. Liam and his team thoroughly understood our individual needs as a brand new squat private dental clinic. They tailored our brief by applying the most appropriate IT solutions to suit our needs. Nothing was ever too much trouble; they have always guided us, implementing solutions in the most cost-effective and streamlined way. Dental IT also looks after and provides a complete networking and security service for us, with a 24-hour maintenance and disaster recovery service to give us peace of mind. Our expert points of contact with the team alleviate any service and support issues.

- Suzy Gorman, MBA Business Manager

The Practice

Dental IT is proud to have worked with Ollie and Darsh for many years. An extremely successful practice, they remain at the forefront of a more recent wave of private, well-marketed, patient friendly, welcoming and modern clinics.

IT Requirements

Dental IT installed the original network, server and workstations when the practice initially opened. Since then, we have worked in partnership with the practice to handle their expansion onto another floor, and a generational upgrade from Windows XP to Windows 7 on workstations, following an upgrade from Server 2003 to Server 2008.

Integrated Solutions

Continuing to maintain the needs of the practice throughout the years, we are now also responsible for their phone system and IP surveillance cameras. Having upgraded to multiple broadband lines to handle their data connection, we have also provided extensive upgrades to their IP voice connections and patient WIFI facility.

As the practice extensively uses digital x-ray, intra oral cameras and has a Cerec machine on the network, Dental IT added a second monitor to each surgery and TV screens in the waiting room and reception area to enable patient education and marketing. A large iMac is used for patient consultation, to which a large TV screen is attached to provide a second monitor for patient viewing.

The Results

Practice manager, Suzy, works hard to use social media marketing and email extensively in her daily activities; Dental IT ensures that their technology’s connectivity and email services are continuously available for use even during evenings and at the weekends.

Support Ticket